SYNC CYCLE X TIONG BAHRU BAKERY COLLABORATION

We are super excited to ride outdoors with you and we know you must have questions to ask.  We have put together a series of FAQs that you may find helpful.  If you require further assistance, feel free to reach us at help@synccycle.com.sg.

Can I use my series to book a ride?
This is a ticketed outdoor pop up event and you will need to purchase a pass to ride. 

What is the ride schedule and when will they be available for booking?
Rides are on every Friday, Saturday & Sunday of August
7th, 8th, 9th, 14th, 15th, 16th, 21st, 22nd, 23rd, 28th, 29th & 30th.

Passes will be made available for purchase on:

  • 29th July for the week of 7th and 14th
  • 14th August for the week of 21st and 28th

Where can I purchase the ticket?
Find us here on eventbrite.
https://synccyclextiongbahrubakery.eventbrite.sg

How much is the ride pass?
Each regular pass is $49. 

What is included in this pass?

  • 45 minutes Sync Cycle rhythmic ride on the lush lawn at Tiong Bahru Bakery
  • $15 Tiong Bahru Bakery F&B Voucher
  • One box of Tarte Under Eye Pad (only for early birds)
  • Solyph Sample Set (only for early birds) 28th August onwards
  • 20% Solyph discount code + Mini Glow Kit upon purchase
  • 20% Lorna Jane discount code

Do you have an early bird rate?
Glad you asked! Yes, there are a total of 3 pass tiers, as follow:

Early Bird Pass
Be the first 20 riders to snag this pass at $42 and walk away with:

  • A box of Tarte 911 Undereye Rescue Patches worth $32
  • $15 Tiong Bahru Bakery F&B Voucher
  • 20% Exclusive Lorna Jane discount code for their full priced collection at 48 Club Street
  • 20% Exclusive Solyph discount code + Mini Glow Kit upon purchase

Early Bird Pass Tier 1
Be the first 50 riders to snag this pass at $42 and walk away with:

  • $15 Tiong Bahru Bakery F&B Voucher
  • 20% Exclusive Lorna Jane discount code for their full priced collection at 48 Club Street
  • 20% Exclusive Solyph discount code + Mini Glow Kit upon purchase

Ride Pass
Rate: $49

  • $15 Tiong Bahru Bakery F&B Voucher
  • 20% Exclusive Lorna Jane discount code for their full priced collection at 48 Club Street
  • 20% Exclusive Solyph discount code + Mini Glow Kit upon purchase

I have purchased the ticket, what happens next?
You should receive your e-ticket from Eventbrite.  We will allocate a bike to you on the day of your check in based on first come first serve basis. If you are under Early Bird Pass, our crew will present you with your gift and voucher upon check in.

All riders will receive their $15 TBB F&B voucher upon check in.

Can I purchase the passes for my friends?
Yes, you may do so.

I noticed that there are no weekend classes at ECR studio due to this outdoor ride for August, how will my unlimited series be affected?
We will automatically add 3 days to your unlimited ride cycle each week.  If you do require any further assistance, do write us at help@synccycle.com.sg

What do I need to bring?
Bring along a workout towel, socks, bottled water, umbrella, some wet wipes, your best self and we are ready to roll!

Can I ride with my sneakers?
All our bikes are fitted with Keo Look pedal, thus you will need to put on a pair of cleated shoes to enjoy the ride.  We will be providing these cycling shoes for your ride, just remember to indicate your shoe size upon check out.

What if it rains?
Bummer!
If weather is unfriendly on the day of ride, whether before or during the class, the class will be canceled for the safety of everyone.  If the weather is foreboding before class, we reserve the right to cancel the class and you may have the option to:

  1. Convert this class to our indoor ride class with 30 days validity from the date of your outdoor ride.
  2. Attend the next available class (we will accord you priority on bikes that are available for booking)

What if I feel unwell and am unable to attend?
These ticketed rides are transferable but non refundable.  If you are not feeling well, or need to attend to something urgent and are unable to ride, please feel free to transfer your ticket to your friend or family.  If you do not show up for the ride, please understand that it is considered as a no show and the ride is considered as sold with no refund or rescheduling allowed.

Do drop us a note @ help@synccycle.com.sg to keep us informed of your friend’s
Name, Emergency contact details and Shoe size. 

Is this ride suitable for beginners?
Yes, we are all about loving your body and growing stronger together.  If this is your first time riding, our crew will help you set up your bike, and our instructor will guide you to ride at a pace you find suitable and provide guidance on how to increase your intensity as you grow stronger.

Are the social distancing guidelines implemented for this outdoor event?
Yes, all the guidelines are observed strictly, from temperature taking to demarcated floor and bike sanitisation after every ride.

What if I am late for the ride?
Late comers will be denied access and there will be no refunds made. 

Please arrive at least 10 minutes before the class starts to get yourself oriented. For first timer, it is important that we get you on the bike safely.

Do observe the safety distancing requirements if you arrive early. Seek help from our crew members on site if you need help. 

May I ride the next class if I am late for my ride?
Yes, you may.  However, this is strictly subjected to excess bike availability on the same day.  If the next class attendance is full, then we will not be able to further assist and your ride pass will be considered a no show.

Can I then come for a replacement class another day?
You may only try to get a bike for the class that you missed on the same day. 
Refer to Qn What if it rains?

Can we dine in with the FnB vouchers?
Yes you can. Grab a few friends, have a good sweat and then refuel together.  The perfect way to spend your weekend.

If your questions are not found here, feel free to reach us at help@synccycle.com.sg.
See you outside, real soon!! We can’t wait!