Sync Cycle @ Capitol Outdoor Plaza

We are super excited to ride outdoors with you and we know you must have questions to ask. We have put together a series of FAQs that you may find helpful. If you require further assistance, feel free to reach us at tickets@synccycle.com.sg
There are 2 ways to book a ride:
With Sync Cycle active series
1. Click Book a bike > Change location to ECR > Select Capitol Outdoor Rides to book your ride.
2. Once you have booked a spot, please proceed to purchase a “Capitol Top Up” pass at $28.
Please complete your booking by purchasing this “Capitol Top Up” pass within 2 hours. Your spot will be released automatically without the purchase of this pass within 2 hours.
Without Sync Cycle active series
- Visit synccycle.com.sg, Click Buy > Select ECR Studio > Purchase Capitol Outdoor Rides Drop In at $45.
- Click Book a Bike > Select ECR Studio > Select Capitol Outdoor Rides to book your ride.
– $20 Capitol Mall voucher
- Each account is allowed to book only 1 bike in any class.
- Log into your account
- Select “My Classes”
- Select the class you want to remove yourself from, Click Unreserve.
In the event of cancellation due to foreboding weather, here is what will happen :
- Foreboding weather 15 mins before class:
Our crew will send a WA notification to all registered riders to advise them that the class is cancelled and credit will be returned to affected riders to book for popup ride/in studio class.
We will automatically extend the validity for the Outdoor ride DROP IN, up to 30 days.
- If we have to cancel a class within 15 minutes of the class:
In the event of cancellation due to foreboding weather within 15 minutes into the ride, the Instructor shall announce cancellation and credit will be returned to affected riders to book for next outdoor ride/in studio class.
We will automatically extend the validity for the Outdoor ride DROP IN, up to 30 days.
- If we have to cancel a class after 15 minutes of the class:
In the event of cancellation due to foreboding weather 16 mins into the ride,
The session would be deemed utilised.
We reserve the rights to deny access if we do not receive the request for the change.
If you do not show up for the ride, please understand that it is considered as a no show and the ride is considered as sold with no refund or rescheduling allowed.
Do drop us a note @ tickets@synccycle.com.sg to keep us informed of your friend’s account with Sync Cycle.
Please arrive at least 10mins minutes before the class starts to get yourself oriented. For first timer, it is important that we get you on the bike safely.
Do observe the safety distancing requirements if you arrive early. Look out for our crew members on site if you need help.
Login to your account > Go to My Classes > Unreserve
Please note that there is a strict 12 hours cancellation policy.
Eg: Last cancellation for next day 6pm class will be 5:59am on the same day.
Non member can join our weekday evening ride at $45 drop in rate. Go to Buy > Capitol Outdoor Drop in. Drop us a note help@synccycle.com.sg to get the invitation to the book the bike.
2. How many weekday evening classes can I ride?
You can book as many weekday evening classes without the need to further purchase a $28 drop in voucher. You must however, at least have one weekend class booked with a one time purchase of the $28 Capitol Top Up Pass.
3. Can I book the weekday evening class without the top up?
No, you need to have at least one weekend top up pass to be eligible for the weekday evening rides.
4. Can I use my unlimited to ride the weekday evening classes?
All series including Phase 2 bundle can be used except 7 days unlimited, ISVR, drop in, newbies ride, off peak and 28/30.
5. How does eligible rider book for the weekday evening classes?
A private link will be sent to you to book the weekday evening classes with your existing series.
6. Is this arrangement applicable to riders who already purchased weekend top ups for 11, 12th and 13th?
Yes, this is applicable to all riders who have purchased the $28 Top Up Pass or $45 Outdoor Drop in.
7. I bought a drop in for the weekend ride, but I currently do not have a series with the studio. Can I purchase a series now and use this series to book the weekday evening classes?
Yes, you can do that.
This Oct, ride with us an extra flair of iconic history, inside this neoclassical gem, in an experience like no other at the Capitol Theatre.
Schedule will be out for booking on the 18th Oct 630pm.
#RideInSync