FAQS

Riders have to be at least 12 years old. Riders under 18 years old will need a parent or guardian to be present before their first class to sign a waiver form.  Riders also need to be at least 1.53m to ride on the bikes.
Please come in your active wear and bring along a water bottle.  Our studio has shower facilities and water cooler.  We also provide fresh fluffy towels to soak up those party sweat!
We provide cycling shoes for our riders.  However, in some rare occasions, we may not have your size, thus it is always better to bring your running shoes as a backup.  We do encourage our riders to wear our cycling shoes as they are secure and provide a stronger pedal stroke.
Getting started riding with us is easy.  All you need to do is to create an account online, purchase your selected series  and book a spot on the day you wish to ride!
One class credit will be deducted from your ride series if a booked morning ride is cancelled less than 4 hours before midnight or a booked afternoon/evening ride is cancelled less than 6 hours before the actual class timing. You may do the cancellation online.
We advise riders to arrive at least 10 minutes before the actual class timing to allow for ample time to set up the bikes. We also seek your cooperation that latecomers will be denied entry to prevent any disruption of the rides.
Our Rhythmic Rides are suitable for riders without any prior experience in indoor cycling. Our friendly crew and instructors will be there to help you to set up your bike before the ride begins.  We strongly encourage you to attend our Beginners Ride if you are new to indoor rhythmic cycling!
If you are pregnant or have a pre-existing medical condition, you are advised to consult your doctor on whether indoor rhythmic cycling is suitable for you.
Do feel free to drop us an email at hello@synccycle.com.sg or call us at 6282 6008.
More often than not, it is due to you having booked your first class at a later date than the second class.  For eg.: After purchasing a 10 class series, you booked your first class of this series on 1st November.  Then you wish to book your second class on 28th October.  The system would then prompt you to buy another series in order to book the class on the 28th.  This is because the system has already piced up 1st November as the activation date.  To rectify this, please write us at hello@synccycle.com.sg
Except for Newbie and Unlimited series, all the series can be shared with one other rider.